EchoStrand ("we," "us," or "our") operates the website echostrand.com and the software products and services offered through it, including TDL (available at teedel.com). This Privacy Policy describes how we collect, use, and protect your personal information when you use our websites, products, and services.
1. Information We Collect
Information You Provide
- Contact form submissions: name, email address, and message content when you reach out to us via echostrand.com.
- Account information: when you create an account on TDL, we collect information provided through Google OAuth, including your name, email address, and profile picture.
- Payment information: when you subscribe to a paid plan, payment details are collected and processed by Stripe (see Section 4). We do not store your credit card number on our servers.
Information Collected Automatically
- Usage data: pages visited, features used, and interactions within our products.
- Device information: browser type, operating system, IP address, and device identifiers.
- Cookies and similar technologies: we and our third-party service providers use cookies, pixels, and similar technologies to operate and improve our services. See Section 5 for details.
2. How We Use Your Information
- To provide, operate, and maintain our websites, products, and services.
- To process transactions and manage subscriptions.
- To respond to your inquiries and provide customer support.
- To detect, prevent, and address fraud, abuse, and technical issues.
- To send service-related communications (e.g., billing confirmations, account notifications).
- To improve and develop our products and services.
We do not sell your personal information. We do not send unsolicited marketing emails.
3. How We Share Your Information
We share personal information only in the following circumstances:
- Service providers: with third-party companies that help us operate our services (payment processing, authentication, hosting), under contractual obligations to protect your data.
- Legal requirements: when required by law, regulation, or legal process.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.
4. Payment Processing (Stripe)
We use Stripe for payment processing, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at stripe.com/privacy.
5. Cookies
Our websites use cookies and similar technologies for the following purposes:
- Essential cookies: required for authentication, security, and basic site functionality.
- Analytics cookies: help us understand how visitors use our sites so we can improve the experience.
- Payment cookies: used by Stripe for payment processing, fraud detection, and analytics (see Section 4).
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our services.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure authentication, and restricted access to personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Contact form submissions are retained for the purpose of responding to your inquiry. You may request deletion of your data at any time by contacting us (see Section 10).
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your data.
- Export your data in a portable format.
TDL provides full data export to Excel/Google Sheets and self-service account deletion directly within the application. For all other requests, contact us using the information in Section 10.
9. Third-Party Services
Our services integrate with the following third-party providers:
- Google: OAuth authentication for TDL accounts. See Google's Privacy Policy.
- Stripe: Payment processing. See Stripe's Privacy Policy.
We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
- Email: hello@echostrand.com
- Phone: [PHONE]
- Address: [ADDRESS]
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.